We log your Internet Protocol (IP) address in order to receive and send information from and to you over the internet.
When you contact us, register for any of our services, supply data to make an enquiry, or order products or services from us, you may be asked to provide some personal data such as your name, home, business or billing address, telephone number, e-mail address.
Bear in mind that if you submit any personal data for inclusion in any directory or information service, it may be seen by anyone visiting this website, or who has access to that directory or information service. Do not submit any personal data that you do not want to be made public in this way, and please do not send us any personal data about anyone else without their permission.
We also automatically collect data about visitors to our website (for example on browsing patterns) by using Cookies. (See below.)
A cookie is a small piece of data or message that is sent from a web server to your browser and is stored on your hard drive. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system.
You can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent.
If you choose not to accept our cookies, some of the features of our site may not work as well as we intend.
We use your personal data to provide goods and services to you or your organisation, to carry out administration, to let you know about other goods and services in which you may be interested, to inform you about changes and improvements to our website, and for direct marketing purposes (but we do give you the option to opt-out of this).
We may also use your personal data to monitor the use of the site, to record traffic flows and to carry out research about our visitors’, members’ and customers’ demographics, interests and behaviour. We do this to understand our visitors, members, customers and potential customers better.
When you give us personal data, those data may be sent electronically to servers anywhere in the world and may be used, stored and processed anywhere in the world, including countries outside the European Economic Area. (Bear in mind that many countries outside the EEA do not adequately protect your rights as a data subject.)
We may pass your personal data to anyone who needs those data in order to fulfil your requests for our goods and services, or to validate any payment details you give to us. Some of these people may be located outside the European Economic Area.
We may pass your personal data to at any stage to companies or individuals associated with Timber Focus Ltd and to our data processors. Some of these may be located outside the European Economic Area.
However, you may opt-out of your personal data being used in this way when we collect your personal data.
Except as set out above, we will not disclose your personal information unless we are obliged to do so or allowed to do so by law, or where we need to do so in order to run our services (for instance where we outsource services or other people process data for us).
We may contact you by e-mail to market our services, but you may at any time request us to stop using your personal data for direct marketing purposes. If you wish to do this, please contact: email@example.com
Any comments or posts made on social media will be shared under the terms of the relevant social media platform and could be made public. These platforms are not controlled by Timber Focus Ltd and as such, we are not responsible for this kind of sharing. You should review the terms and conditions and privacy policies of the social media platforms you use.
If you comment on our blog, send a review or make any other online posts or comments about us, our products or services this will be shared with other members of that service and the public at large.
In any event, any comments you make on these platforms should not be offensive, insulting or defamatory.
If we have to ever take any form of payment we use secure server software (SSL) to encrypt financial information you input before it is sent to us whenever you make a payment over the internet or provide details of any credit or debit card.
Unfortunately, no data transmission over the internet or any other network can be guaranteed as 100% secure, but we take appropriate steps to try to protect the security of your personal data.
Due to increased workload, we are experiencing some delays which may lead to longer lead-times of 15 to 20 working days.