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                                          Call Us: 0800 368 9905 Or 0161 504 0011   |   Email: info@timberfocus.com
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Frequently Asked Questions

Yes, we do supply retail customers but we a predominately an importer and distributor supplying merchants and trade.
You can pay by a card or bank transfer.
Most products are kept at our fulfilment centre in Stoke on Trent but we need you book in before deciding to visit.
Most deliveries in the UK are done within 5 working days and in Ireland within 10 working days.

Yes, we can arrange Saturday deliveries at an extra cost.

We only offer timed deliveries for dedicated lorry deliveries or by special arrangement where possible
All our deliveries are kerbside deliveries and larger orders need assistance to offload there should not be any access issues as we use 77.5-tonne trucks for deliveries, deliveries can be made on smaller vans depending on the size of the order and lead-times required.

We supply samples free of charge subject to availability

Yes, we can supply specific lengths to order e.g cut to size but this will increase the delivery leadtimes
Yes, we supply fixings for details on the recommended fixings visit the additional information on the products tab on the online shop.
Yes, we supply fully certified fire retardant timber cladding for internal and external to Euro Class B
Yes, we do, please contact us for a certificate as soon as the cladding is delivered if it has not been supplied with the delivery note.

Yes, we do please send us your enquiry and we will assist if not shown on our website

We are one of the few companies that can offer fully insured warranty for external paint cladding. We offer for external cladding minimum 10 years in opaque and 5 years in translucent for external applications.
We expect our cladding to last minimum 25 years externally UC3

Measure the total area you need to cover and divide by the board laid measure or actual board coverage every board tends to have a different laid cover request for information on the laid measure.

Example; if you need to clad or deck an area of 50m2 you need to establish your board laid measure or actual board coverage is e.g if 125mm, you divide the 50m2 by the 0.125mm = 400 linear metress as a general rule of thumb add 10% to 15% for waste e.g trimming or crosscutting waste for 50m2 we would suggest ordering approximately 440mtrs based on the example above.

This information is available on our products additional information tab on the shop

Yes we can supply touch up paint to match the cladding

We have both FSC and PEFC Certification together with our environmental policy all available on the downloads section
We have both FSC and PEFC Certification together with our environmental policy all available on the downloads section